Support Client Area

Rootserver

All packages includes:

*Unlimited Traffic as Fair Use.

Fair Use Policy

We operate a fair use policy for various elements of our hosting provision and our support services. Through our fair use policy we mean to ensure that one client does not use all the available resources on a given system, thereby degrading the service for other clients who are sharing the same system. Because we divide systems up between clients primarily based on disk space allocation, the amount of a resource that could reasonably be considered fair use is therefore dictated by the amount of hosting space you have allocated on our systems. The most notable fair use case relates to bandwidth on our shared hosting accounts (One Plan hosting) or any service where bandwidth is not specifically mentioned (e.g. email provision).

In most cases our clients need not worry about their usage as the vast majority never get anywhere near our current fair use limits. This method of operation also allows us some flexibility and leeway in our monitoring and approach to resource usage. This leeway is important because we know sometimes clients may experience a heavy month of traffic (people in the events industry for example), but for the rest of the year, they're relatively quiet. With fair use we can monitor over a period, understand the ongoing situation and disregard the odd high month if overall it's fine. For clients who persistently go over our fair use limits, we will work with them to ensure they are moved on to the most relevant hosting package for their needs in order to protect resources for our other clients and provide guaranteed resources for the high user.

General Shared Hosting Bandwidth

Fair use bandwidth for shared hosting is based on a sliding scale and is calculated in direct relation to the amount of disk quota allocated to the client. The disk quota used in the calculation includes web, email (not including Google Apps), and databases.

The calculation is currently very simple:

Fair use shared hosting bandwidth allowance = 1GB per month per 1GB of disk quota purchased